I am an assistant professor in the Organizational Communication and Technology group at the Department of Communication Studies in the Moody College of Communication at the University of Texas at Austin. I am faculty affiliate of the Center for Health Communication, a collaboration of the Moody College of Communication and Dell Medical School, and I am a faculty affiliate of the Health Informatics and Health Information Technology Program at McCombs School of Business. My research interests center on the confluence of the macromorphic and communicative in organizational life. I focus on the difficult conversations that professionals have in the conduct of their work in settings where these conversations are high stakes such as healthcare organizations, nuclear power plants, toxic waste storage facilities, and disaster response organizations. I focus on problems that recur in the conduct of knowledge-intensive work such as managing information and deciding what counts as legitimate organizational knowledge and what does not. My scholarship addresses fundamental problems of understanding, cultivating, and harnessing know-how and know-what to make individuals and organizations more effective, to make them safer, and to make organizations more conducive to human health and wellbeing.